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Privacy Policy

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Axis Health Abroad Privacy Statement

 

Protecting your privacy is a core priority at Axis Health Abroad. We are committed to handling your personal information responsibly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and EU GDPR, where applicable.

This Privacy Statement explains how we collect, use, store, and protect your personal data, as well as your rights regarding that data.

 

1. Data Controller

 

Axis Health Abroad
269 Market Street, Hyde, Manchester, SK14 1HE   
United Kingdom

Email: info@axishealthabroad.com

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2. What Personal Data We Collect

 

We may collect the following categories of personal data:

  • Identification data (name, date of birth, contact details)

  • Insurance details (policy number, coverage, claim information)

  • Payment details (billing address, payment method)

  • Communications (emails, calls, or messages with us)

  • Technical information (IP address, browser type, website usage through cookies)

 

3. How We Use Your Personal Data

 

Axis Health Abroad processes your data only where there is a lawful basis under GDPR, including:

  • Contractual necessity – to provide, manage, and administer insurance services and travel-related coverage.

  • Consent – where you have explicitly agreed to the use of your data (e.g. marketing communications).

  • Legal obligation – where processing is required to comply with applicable laws and regulations.

  • Legitimate interests – to improve our products, ensure security, and deliver a better customer experience.

We may also anonymise or aggregate data to analyse trends and improve our services.

 

4. Sharing Your Data

 

We may share limited personal data with trusted partners who act as data processors, including:

  • Feedback and review providers (e.g. Trustpilot A/S)

  • IT and website hosting providers

  • Legal, regulatory, and compliance partners

All third parties are bound by confidentiality and GDPR-compliant data processing agreements.

Axis Health Abroad does not sell or rent your personal data to any third party.

 

5. International Transfers

 

In some cases, your personal data may be transferred to service providers outside the UK or EEA. When this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms.

 

6. Data Retention

 

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal or regulatory obligations, or resolve disputes. When data is no longer required, it is securely deleted or anonymised.

 

7. Your Rights Under GDPR

 

You have the following rights regarding your personal data:

  • Access – Request a copy of your personal data held by us.

  • Rectification – Request correction of inaccurate or incomplete data.

  • Erasure – Request deletion of your personal data where legally permitted.

  • Restriction – Request temporary suspension of data processing in certain cases.

  • Portability – Request transfer of your data to another controller.

  • Objection – Object to processing based on legitimate interests or direct marketing.

  • Withdraw Consent – Withdraw previously granted consent at any time.

To exercise your rights, contact info@axishealthabroad.com. We will respond within the statutory timeframe.

 

8. Complaints

 

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with:

The Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk

 

9. Use by Children

 

Our services and website are not intended for anyone under the age of 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us immediately at info@axishealthabroad.com.

 

10. Cookies and Tracking

 

We use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies; however, some site features may not function properly without them. Details are available in our Cookie Policy.

 

11. Updates to This Privacy Statement

 

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Last updated: November 2025

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